Shipping & Customer Service

If you are not satisfied with your product order, please contact customercare@tequilatromba.com to explain the reasons for your dissatisfaction.

SHIPPING & FULFILLMENT:

Please be advised that order payment processing and order fulfillment are facilitated through a compliant 3rd party retailer.

WHERE WE SHIP TO:

This service may be limited or not available at all in some places due to local law or other restrictions. 

  • NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!

Please plan accordingly by entering a shipping address that will allow someone 21 years or older to sign for the package and show a valid ID. 

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not home to receive your order during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest UPS pick-up location

SHIPPING TIME FRAME & TRACKING

When your package has been created with a shipping label and has been sent out, you will receive an email notification with tracking information.

Please allow 3 days for fulfillment and 1-5 business days for delivery. If it has been more than 3 business days and you have not received a tracking email, please contact customercare@tequilatromba.com for assistance.

We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.

SHIPPING CARRIERS

We ship orders using major carriers. If your order is damaged in transit please contact customercare@tequilatromba.com to get a replacement or refund. The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.

 

FAQs 


How do I track my order? 

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there. 

 

Do I need to be home to receive my package? 

Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order. 

 

Can I ship to a P.O. Box? 

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature. 

 

Can I add or remove a product from my order? 

Unfortunately not at the moment. All sales are final.

 

Can I change my delivery address? 

If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at  customercare@tequilatromba.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a taxes. 

 

How old do you have to be to place an order? 

21 or older. 

 

I ordered multiple products but I only received some of them. What happens next?

Sometimes when multiple boxes are shipped, different tracking links are generated per order and in very few cases some can be lost or misplaced. Please reach out to customer service at customercare@tequilatromba.com so we can look into it and help you. 

 

Do you ship internationally? 

Unfortunately, not at the moment.

 

RETURNS

All sales are final and returns and exchanges are not accepted.

 

MISSING, INCORRECT, OR DAMAGED GOODS


Due to U.S. state laws governing the shipment of alcohol, we cannot accept returns of damaged or defective items. However, if your item arrives damaged or defective, you may request a refund or replacement by emailing us at customercare@tequilatromba.com within 3 days of receiving your order, with clear photos or videos of the damaged or defective product as proof.

Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request.


FAILURE TO DELIVER


If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at customercare@tequilatromba.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $ restocking fee. 


REFUNDS AND EXCHANGES


We do not offer exchanges. We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item, send us an email at customercare@tequilatromba.com. Once your return or damaged or defective goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.