Refund policy

Can I get a Refund on my order? 

All orders are final and returns or exchanges are not accepted. However, if you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at customercare@tequilatromba.com within 3 days of receiving the shipment with a description of the damages or incorrect items and you must include pictures. We replace or refund items if they are defective or damaged. 

 

Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment.  

Can I return my product? 

Unfortunately, we are unable to accept returns as alcohol products can not be shipped by a final customer.

My product arrived damaged, can I return it? 

Unfortunately, we are currently unable to accept returns. Please reach out to our Customer Service Team at customercare@tequilatromba.com  with a picture of the damage and they will assist you.